ls888 Account & Payment FAQ

No. Each person is permitted to hold only one account on ls888. If we detect multiple accounts registered to the same person, we will close all but one and may restrict access to the platform. This policy helps us prevent fraud and ensure fair play for all users.

If you have forgotten your password or cannot access your existing account, contact our support team — we can help you recover access rather than opening a new account. Account recovery typically takes one to two business days.

Opening an account on ls888 takes three steps. First, you provide your username, email, password, and mobile number on our registration form. Second, we send a verification email — click the link to confirm your email address. Third, you upload a copy of your identification (national ID, passport, or driver's license) and proof of address (utility bill or bank statement) for account verification.

Our verification team reviews your documents within one to two business days. Once approved, your account is fully active and you can deposit funds and access all games. If your documents are unclear or incomplete, we will contact you to request new images. You can check your verification status anytime in your account settings on ls888.

If you cannot log in to your account or suspect unauthorized access, contact our support team immediately through the help channel on ls888. Provide your username and email address. Do not share your password with anyone, including our support staff.

Our team will verify your identity using information from your account registration and will help you regain access. If your account has been compromised, we can reset your password, review recent activity, and help secure your account. Account recovery requests are typically resolved within one to two business days. For urgent access issues, contact support as soon as possible.

Yes. We support deposits and withdrawals via all four major Indonesian banks: online payment, e-wallet, mobile banking, and local payment. You can link your bank account to ls888 during the deposit process. Select your bank from the payment method list, and you will be directed to your bank's secure login page to authorize the transfer.

Bank transfers typically complete within one to two business days. We also support faster payment methods including online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet, which often process within minutes. Choose the payment method that works best for you based on your account and preferences.

We do not charge fees on deposits or withdrawals. However, your bank or payment provider may charge a fee for the transfer — this is set by your bank or payment service, not by ls888. Check with your bank or payment provider (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment) for their fee schedule.

The amount you deposit is the amount that arrives in your ls888 account. The amount you withdraw is the amount that is sent to your bank or payment account. If you have questions about a specific fee, contact your bank or payment provider directly, or reach out to our support team and we can help clarify the transaction.

Before you start playing on ls888, read the rules for the specific game you want to play. Our live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger, Sic Bo) each have different rules about betting limits, hand rankings, and payout odds. Our slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways) have different mechanics and payout structures. Our sportsbook covers Liga 1, Piala AFF, Champions League, Premier League, MotoGP, badminton, and esports (Mobile Legends, Free Fire, PUBG Mobile) with different betting types.

Each game page on ls888 includes a rules section explaining how the game works, what bets are available, and what the payouts are. Read these before placing your first bet. If you have questions about a specific game, contact our support team — we can explain the rules in English or Indonesian.

We offer periodic promotional offers to our users, including cashback on certain games or betting types. The terms of each offer vary — some apply to specific games, some apply to specific betting types, and some apply during specific time windows (for example, during Idul Fitri or Idul Adha).

To see current offers, check the promotions section on ls888. Each offer includes the terms, the qualifying games or bets, the cashback percentage or amount, and the deadline. If you have questions about whether a specific bet qualifies for an offer, contact our support team. Offers are subject to terms and conditions, which are displayed when you claim the offer.

We aim to respond to all support queries within one to two business days. Account and payment questions are typically answered within this window. Verification and account-recovery requests may take up to two business days depending on the complexity of your issue.

You can contact our support team through the help channel on ls888. We provide support in English and Indonesian. For urgent issues, mark your query as urgent and our team will prioritize it. Response times may be longer during holidays such as Idul Fitri, Idul Adha, Imlek, or Nyepi — we will notify you of any delays.